Technology, Application & Product are what drive each view within the Site Pages library. Product: lookup column, values held in custom list
Technology: lookup column, values held in custom listĪpplication: lookup column, values held in custom list Starting with the Pages library, I created columns to capture additional metadata about each KB article.
#FIELD GENIUS KNOWLEDGE BASE HOW TO#
KB article: How to fix the sync connection in SharePoint 2010 TechnologyĪs mentioned above, the Site Pages library is the lynchpin to the entire knowledge base. These work for my KB as I can fit KB articles within these headings. Within the KB, all KB articles get categorised by the type of technology, application and product they fall under. So with that in mind the knowledge base is built around the Site Pages library, using the metadata applied to each knowledge base article to drive dynamic web parts throughout the site such as search, page properties and the highlighted content web part. I wanted to leverage the modern page authoring experience for creating pages, as there are several people adding content to the knowledge base (KB).
Site Pages library with additional metadata.Well the pricing of the above services means that my organisation won’t readily adopt these new things, so for now at least continuing to leverage metadata rich lists & libraries will have to suffice! Here’s how I built a knowledge base in SharePoint Online…
#FIELD GENIUS KNOWLEDGE BASE PLUS#
With the advent of AI and machine learning within Microsoft 365, plus the introduction of Knowledge & Content Services (formerly Project Cortex), SharePoint Syntex and Microsoft Viva Topics, you may think the need to build a traditional knowledge base has gone the way of the dodo. If you have been involved with SharePoint for any length of time it is not an uncommon request to be asked to build a knowledge base at some point. SharePoint and knowledge bases have gone hand in hand for many years. This post will detail step-by-step how to build a knowledge base using the modern authoring experience in SharePoint Online.